Ticket Integration

Safe TMS can optionally integrate with your ticketing system.
Jira is supported out of the box. Can also run as an extension to ChaRM.

  1. 1
    Install TickSys

    TickSys is an ABAP package for ticketing system integration, written by the Safe TMS team. It can be easily installed with abapGit and configuration is straight forward.

  2. 2
    Implement ticketing system API

    Following the documentation of TickSys, your ABAP team will create a new Z-Class and implement a few methods to call API's of your ticketing system.

  3. 3

    Tightly integrated with TickSys, Safe TMS will interact with your ticketing system for transportable ticket detection, request mapping, pre-transport checks and post-transport updates.