Safe TMS can optionally integrate with your ticketing system.
Jira is supported out of the box. Can also run as an extension to ChaRM.
TickSys is an ABAP package for ticketing
system integration, written by
the Safe TMS team. It can be easily installed with abapGit and configuration is straight forward.
Following the documentation of TickSys,
your ABAP team will create a new Z-Class and implement a few methods to call API's
of your ticketing system.
Tightly integrated with TickSys,
Safe TMS will interact with your ticketing system for transportable ticket detection, request mapping,
and post-transport updates.